Credit/Refund Procedure

No credits or refunds will be issued after the activity/program registration close date.

If a registrant cancels prior to the close date, a credit will be issued to registrant’s account. If an activity is cancelled by the Emporia Recreation Commission, a credit will automatically be issued to the registrant’s account. Registrant will receive an email notification when a credit is issued. Make sure the email address is up-to-date to receive notifications.

If you prefer a refund, you may request one within 30 days of the account credit date. To request a refund, email or call 620-340-6300. All approved refund requests will be issued to original payment type. See exception below.

No exceptions. Credit card payments will be credited back to the original card within 3-5 business days of request. All check/cash payments will be issued a refund check. Refund checks will be issued and mailed upon Board approval.

Exception for Youth Sports Only (excludes 3rd party camps/clinics/programs):

Registrants can cancel a youth sports activity up to the first meeting date/practice/session (depending on the activity) and still receive a credit to registrant’s account. A refund can not be requested if cancelled after the registration close date.

Cancellations after the first meeting date will be at the discretion of the Sports Supervisor.

The Emporia Recreation Center reserves the right to combine activity sessions as needed. The ERC will contact you if an activity is combined. You must notify ERC staff or contact the ERC office to transfer activities or receive credit if you cannot participate in the combined activity session.

Credits cannot be transferred across accounts but can be used for any registrants under your account. Credits will automatically be applied to your next registration. ERC cannot hold credits.